Rules and Terms of Use for The Pokies 114

Introduction and Who We Are

We are The Pokies 114, a licensed online gaming operator registered under company number 3-102-841524 and operating from Costa Rica since 2021. Our head office is located roughly 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. We operate under the highest standards we can apply and our activities follow the guidance of recognized regulators such as PAGCOR. The following rules represent our binding terms of service for players that use the The Pokies 114 platform via desktop, mobile or other internet-enabled devices.

We have actively tested our onboarding, deposit and withdrawal flows, and our results show that clear rules reduce disputes and speed up customer service. These rules are legally binding between you, the player, and us, the operator of The Pokies 114. By creating or using an account you confirm that you accept these rules.

General Principles

Our goal is to provide a safe, fair and transparent gaming environment. To achieve this, we publish these rules so you know what we require and what you can expect. We reserve the right to update these terms from time to time to meet legal, regulatory or operational needs. When changes are made we will post the updated rules on the platform. Continued use of your account after changes indicates agreement with the new terms.

Eligibility and Responsible Gambling

We have strict eligibility requirements to protect players and to comply with anti-money laundering and gaming laws.

• Minimum legal gambling age: You must be of legal gambling age in your place of residence to play on The Pokies 114.
• Geographic restrictions: You are responsible for ensuring online gambling is legal where you live. Access from prohibited jurisdictions is not allowed.
• Single identity: Accounts must be registered in your true legal name and any documentation requested by us must accurately represent you.
• Self-exclusion: If you are excluded from gambling by a regulator, or have been self-excluded, you may not use our services.

We maintain responsible gambling tools and support. Our customer care and compliance teams are trained to assist with deposit limits, cool-off periods and account closures. Our experience shows early intervention prevents harm, and we encourage players to use limits and self-assessment tools.

Opening, Maintaining and Closing Your Account

Account registration establishes a contractual relationship. We may require identity verification, proof of address and other documents. We test verification workflows continuously to reduce friction while ensuring compliance.

1. Provide accurate personal details at registration and keep them up to date.
2. Verify identity when requested; failure to do so may lead to suspension or closure.
3. Only one primary account per player is allowed unless explicitly approved by us.
4. Do not create duplicate accounts to exploit promotions or evade restrictions.

Deposits and Payment Methods

We offer a range of deposit methods. Our operations team regularly audits payment integrations to ensure reliability and correct processing times.

Rules on deposits we enforce:

• Only payment methods in your name can be used unless otherwise approved by support.
• Deposit limits apply and are displayed in your account payment section.
• We may request documentation for deposits and linked accounts; this is standard AML practice.

Bonuses and Promotional Offers

We design promotions to enhance entertainment value but also include clear conditions to ensure fairness. We regularly test promotional mechanics to ensure they operate as intended and to spot any abuse patterns.

Key rules regarding bonuses:

• Each promotion has specific eligibility, wagering, game contribution and expiry rules which apply in addition to these terms.
• Only one main account per player may claim a given welcome offer. Duplicate accounts claiming the same offer will lead to voided bonuses and potential account suspension.
• Wagering requirements must be met before withdrawal of bonus-derived funds; we list the requirement for each offer on the promotion page.
• We reserve the right to void bonuses and related winnings where we have reasonable grounds to suspect abuse, exploitation of a technical error, or circumvention of terms.
• Certain games contribute less than 100% toward wagering; check the specific promotion details before play.

Game Play, Fairness and Malfunctions

We contract reputable game providers and use certified Random Number Generators (RNGs). Still, software or communication failures can occur and we prepare to handle them transparently.

Our procedures if a game malfunction or technical error arises:

1. If a malfunction materially affects play, we will investigate with game provider logs and our technical partners.
2. We will void bets or adjust outcomes if an error or clear exploit is identified; players are expected not to take advantage of obvious malfunctions.
3. If funds are lost due to malfunction, we will evaluate available evidence and determine whether to refund, reinstate balances, or take other remedial steps at our discretion.

We tested dispute scenarios during our internal audits and our results show that rapid access to game logs speeds resolution and increases customer satisfaction.

Prohibited Conduct and Collusion

To protect honest players we strictly prohibit the following:

• Use of bots, scripts or automated devices to play or to gain unfair advantage.
• Collusion between players to manipulate game outcomes.
• Using multiple accounts to farm bonuses, hide identity or avoid restrictions.
• Use of stolen or unauthorized payment methods.

If we detect prohibited conduct we may void wins, suspend or close accounts, withhold funds pending investigation, and report criminal behaviour to relevant authorities.

Withdrawals and Payouts

We strive to process withdrawals quickly while following KYC and AML obligations. Our customer service team will keep you updated if additional verification is needed.

Withdrawal rules you must know:

• We may require identity checks before approving withdrawals; this includes ID, proof of address and proof of payment source.
• Some withdrawal methods require wagering of deposited funds (for example, 1x for PayID, 3x for Credit Card). Specific playthrough rules are explained in the payments section of your account.
• We do not charge withdrawal fees, but third-party banks or services may charge for transfers.
• If a withdrawal is returned by your financial institution, we will contact you to arrange an alternative method.

Account Holds, Breaches and Termination

We may place a hold, restrict transactions, or close accounts when necessary to protect the integrity of The Pokies 114 and comply with laws.

1. Reasons for action include suspected fraud, identity issues, AML concerns, serious rule breaches, or regulatory directives.
2. In case of suspected breaches we may withhold funds while we investigate. We aim to complete investigations promptly but complex matters may take longer.
3. Where appropriate we will provide reasons for actions taken, subject to legal constraints and ongoing investigations.
4. We reserve the right to cancel winnings obtained from fraudulent behaviour or exploitation of system weaknesses.

Privacy and Use of Your Data

We collect, store and process personal data to provide services, satisfy legal obligations and prevent abuse. Our privacy commitments include secure data storage and limited sharing with trusted partners for identity verification and payment processing. For full details see our privacy policy available in your account center.

Dispute Resolution and Contacting Us

We aim to resolve issues quickly and fairly. If you have a dispute, contact customer support and provide all relevant information. Our compliance team keeps clear case records and we have internal escalation paths for unresolved matters.

If an issue cannot be resolved directly, we will explain further options. As a licensed operator aligned with PAGCOR guidelines, we cooperate with regulators and independent auditors as required.

Examples From Our Testing and Customer Cases

We tested common scenarios to make these rules practical. Below are anonymized summaries of typical cases and how we apply the rules:

• Duplicate account detection: Our system flagged similar identity details across two accounts. Result: accounts suspended, bonuses voided, and winnings under review. After identity verification, the verified account was reinstated and remaining funds released.
• Game malfunction: A slot error caused credit display inconsistencies. Result: bets during the affected window were voided and balances corrected after technical investigation.
• Large deposit review: A high-value bank transfer triggered an AML review. Result: payout delayed until proof of source of funds was provided; once verified payout processed.

Player Responsibilities

Your responsibilities maintain trust in the platform and include:

1. Keeping your account and identity information accurate and up to date.
2. Not sharing account access or credentials with others.
3. Complying with applicable laws in your jurisdiction before registering or playing.
4. Reporting suspected security issues or errors to us immediately.

Security and Fair Play

We use industry-recognized security measures and partner with certified game suppliers to ensure randomness and fairness. Regular audits and random checks are part of our continuous improvement program. Our security team monitors abnormal patterns and will take action where required.

How Changes to These Rules Are Made

We may change these rules for legal, regulatory, operational or security reasons. When changes are material we will notify players via the platform. Changes take immediate effect upon publication unless otherwise stated.

Final Notes and Legal Disclaimers

These rules constitute part of the contractual relationship between you and The Pokies 114. They do not create third-party beneficiary rights. Failure by The Pokies 114 to enforce a right does not waive that right. Local laws may affect your rights; where a provision of these rules is invalid under local law, that provision will be severed without affecting the remaining terms.

We encourage safe, enjoyable play and urge players to make use of limits and self-help tools. If you need assistance our support and compliance teams are available to help promptly.

Quick Reference Summary

Contact and Support

If you have questions about any of the rules above or need to provide documentation, contact our support team through your account. We will handle requests and disputes in line with these rules and applicable regulations. Our compliance and security teams run regular reviews; we tested our support escalation and found that clear evidence and timely documentation speed resolution.

Thank you for choosing The Pokies 114. We remain committed to fair play, strong security and transparent terms for the best possible gaming experience.